💬
Communication Culture
American business communication tends to be direct and time-focused. Understanding these expectations builds trust.
- Be Direct: State the purpose clearly upfront. Americans value efficiency in communication
- Follow Up: Proactive updates are expected, even when there's no news
- Accountability: Admit issues early. Hiding problems damages trust permanently
- Professionalism: Remain calm and solution-focused, even in difficult situations
Tip
When something goes wrong, communicate immediately with a plan to fix it. Silence creates more problems than bad news.